Receiving complaints about a tenant while preparing to sell your property is unfortunately not uncommon. As of December 2025, it’s a situation that requires careful navigation, particularly given the Victorian tenancy laws and the need to present your property in its best light to potential buyers.
Currently in Melbourne, and especially within the Eastern Suburbs where Fletchers operates, a smooth sales campaign relies on minimising disruptions. While you, as the landlord, aren’t directly involved in day-to-day tenant management during a sale (this is typically handled by your property manager), complaints can impact inspections and buyer perceptions. The process generally involves the property manager addressing the tenant’s concerns first, following the established protocols outlined in the tenancy agreement. Documenting all communication is crucial. It’s important to realise that a tenant’s cooperation can be significantly influenced by how these issues are handled. In 2026, buyers continue to favour properties with a clear history and minimal potential for ongoing issues, so a well-managed tenancy, even during sale preparation, is a positive selling point. Fletchers’ agents are experienced in working around scheduled inspections and managing buyer expectations regarding occupied properties. Typical marketing campaigns in December 2025 run for 4-6 weeks, and a disruptive tenancy can extend this timeframe.
Effectively managing tenant concerns through your property manager is key to a successful and timely sale in the current Melbourne market.