If you’re dissatisfied with your property manager’s performance, the process typically involves first raising your concerns directly with them and their agency. As of December 2025, most agencies have internal dispute resolution processes to address these issues.
Currently in Melbourne, property management is governed by the Residential Tenancies Act 1997, with updates anticipated in 2027. Should internal resolution fail, you can lodge a formal complaint with the Victorian Civil and Administrative Tribunal (VCAT). In the Eastern Suburbs, where Fletchers has a strong presence, we often see disputes relating to rent arrears management, property maintenance, or communication frequency. Switching property managers mid-lease is possible, though it involves administrative costs – typically around $200-$400 to transfer files and update details. It’s important to remember that a poorly managed property can impact its saleability; in 2026, buyers increasingly scrutinise property condition reports and maintenance history. A well-maintained property, even with minor cosmetic issues, generally realises a stronger price. Preparing for a potential sale while addressing property management concerns is a common scenario, and Fletchers can provide a comprehensive property appraisal to understand your options.
Addressing property management performance issues is crucial for both your current rental income and potential future sale value.